1. Orders

In the description of each product you can check the availability. If the products are no longer available, even after the confirmation of your order , we will inform you as soon as possible. You may then choose between ordering another product from our Website or, if you wish, you may cancel the order. Any payment made will be refunded.

Once your order is confirmed after you place an order, an agreement between us (you and Joel sunglasses) is concluded. If within 24 hours of placing your order you do not receive a confirmation email, please contact our Customer Service Team.

When you place an order on our Website, you automatically confirm that:

1. All information you provide us with are true, accurate and complete,
2. You will maintain the accuracy of all the information you have provided us with and promptly update them as necessary,
3. You will not use the Website for any illegal or unauthorized purposes,
4. The way you use our Website will not violate any regulation or applicable law
5. You are over the age of 16. If a minor, you have received parental permission to use our Website.

If you provide us with false or inaccurate information we have the right to suspend or terminate your account and refuse any current or future use of our Website.

2. Prices & Payment

All prices shown in the Website are in Euro’s and include 21% VAT. For orders above 50 Euro’s we offer free delivery, without any shipping costs. This applies to all the customers within the European countries. In cases where the country of destination charges customs fees, additional delivery charges or local VAT, the customer is responsible to pay these amounts. Also, for any orders outside of Europe the customer may be charged with additional costs (local VAT, customs charges) upon delivery of the package.The customer is responsible to pay these amounts.

The payment shall be made upon placing your order. All credit card and debit card holders are subject to validity checks and authorization by the card issuer. If the issuer refuses to authorize the payment, Joel Sunglasses has the right to reject the order.

The pricing of the products is subject to any changes by the administrator of this website at any time. The prices shown are only available on the day of the order and are not effective in the future.

3. Retention of title

The products and articles remain the property of Joel Sunglasses until full payment for the relevant products is completed, in accordance with this retention of title clause. However, once the products are delivered to the customer, the risks have been transferred to the customer.

4. Delivery And Shipping

Once the products you ordered are accepted by you or by someone on behalf of you at the delivery address, then the order is considered delivered. The shipping/delivery address that you provide us with when placing your order is the place of the delivery. If you fail to accept your order after the first delivery attempt, our Customer Service Team will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you, re-arrange collection or delivery, Joel Sunglasses has the right to terminate the agreement.

Our aim is to deliver the orders to you within 2-5 working days within Europe. Please note that delivery times are estimated and cannot be guaranteed. From the time that the order is shipped, it is the customer’s responsibility to track the package on the postal company’s website. If no note has been received from the local postal company after 8 working days, the customer must contact the local postal parcel point with the Track & Trace code.

5. Return & Refund Policy

If you are not satisfied with the product you have purchased, we will accept a return of the unused product within 7 days of the receipt of the order. In case you want to return the product you need to first contact our Customer Service Team at info@joelsunglasses.com stating the reason you wish to return your order. The full cost of the return shipping has to be paid by you.

Returned items must be delivered to us unused, in original packaging and in the condition they were received otherwise may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

Once we receive the returned item Joel Sunglasses will proceed with the return in the form of a credit voucher or refund. The refund will be issued to the original form of payment. Please allow 1-2 weeks for your return to be processed.

In case of a defected product, the customer has to contact our Customer Service Team with pictures of the defect attached. For more information on defected products see section 6 ( Defects & Warranty).

Discounted items are not eligible for a return.

We are unable to issue a refund without actual receipt of the item(s) or proof of purchase.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

6. Defects & Warranty

All products sold on this website are in accordance with the laws and regulations in force and meet all the necessary criteria to make them available for sale on the market. The compulsory disclosures required of our Website by legal and administrative organizations will be made on the Website and in the description of each product.

In the event of a defect on a product purchased on this website, customers will be guaranteed, in accordance with local law, against defects immediately visible on arrival of the package and “hidden” defects. In the event of immediately visible defects, the customer must inform customer service within seven (7) days of arrival.

After the delivery of your order you should inspect the products for defects as soon as possible. In case you find any defects, this must be made known to us within seven (7) days of receipt. After this period, the product will be deemed to have been received by the customer, who will then no longer be entitled to claim an error in the delivery or an apparent defect.

A ‘hidden’ defect is a defect on the product that has become, under normal conditions of use, unsuitable for the use for which it was intended. Specifically, the website operator is not responsible for (not even under the standard warranty) normal wear, damage from accidents or as a result of abnormal use.

In the event of a hidden defect, the customer has to contact our Customer Service Team with pictures of the defect attached. Once the hidden defect is confirmed, a solution will be offered to you in the form of a voucher/ refund or resending your order. This will take place within fourteen (14) days and it is only valid in the event of a defect resulting from the manufacturing process and not in the case of improper maintenance or use of the product.

No claim can be made under the warranty if the damage is caused:

1. by normal wear and tear;
2. by improper maintenance or careless use;
3. by negligence or intentionally;
4. by not or incorrectly following the instructions relating to the product

Any appeal against the carrier for damage or (partial) lost is excluded if within three (3) days, with the exception of public holidays, after receipt of such good, the recipient has not informed the carrier of this by registered letter with his motivated protest.

Claims related to the transport of the goods must be accompanied by the transport document and made known to the carrier and us within three (3) days of receipt of the products, on which the claims will be considered.

7. Personal Account

By placing an order to purchase our products, you may have to create an account with Joel Sunglasses. In order to open an account you must provide your personal data. You are responsible for the safety and correct use of your password to your account and will keep this confidential. If you suspect your account is being abused, please contact the Customer Service team immediately at info@joelsunglasses.com.

Specific information is considered mandatory for the conclusion of a contract, the validation of the sales agreement and the creation of a personal page. If a visitor of the Website refuses to provide such information, the personal page will not be created. The personal page shows the history of the customer’s orders on the Website. The administrator of the Website can not be held responsible in case specific information disappears from the personal page as a result of unexpected circumstances, a technical defect or a case of Force Majeure (any circumstance beyond our control such as acts of third parties, strikes, industrial disputes, civil disturbances, wars, riots, natural disasters or phenomena, the inability to obtain or retain necessary authorizations and compliance with any law or governmental order, direction or regulation, regardless of whether it is later held to be invalid). Furthermore, the information provided on the personal page has no evidential value, but is informative in nature.

Joel Sunglasses will process your data in accordance with our Privacy Policy. Please read our Privacy Policy carefully. By placing an order or using our Website, you have agreed to our storing and processing of your data and you confirm that any data provided by you is accurate, truthful and complete.

By accepting the Terms and Conditions you give Joel Sunglasses the permission to send you our newsletter and make offers to you via email. You can always unsubscribe from our newsletter by clicking on the link provided on these emails.

8. Cookies and Third Parties Websites

In order to enable the various functions of the Website and improve your browsing experience,we may install cookies on the user’s computer. The use of the cookies is to store information regarding the visit to the Website, (such as date, time and which page was visited), as well as all data entered by the user during the visit on the Website (search terms, login, email and password). These cookies are intended to be stored for a varying period of time. The user has the option to block the cookies, adjust the retention period, or to delete the cookies via the internet browser. In that case, some services or functions offered by the website operator may not work. For further information you may review our Cookie Policy.

This Website may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These other websites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Website or party by us, or any warranty of any kind, either express or implied.

9. Conduct on Website

Your use of the Website is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the Website.

By posting information in or otherwise using any communications service and social media platforms (such as email, chat, Instagram, Facebook, Twitter) that may be available to you on or through this Website, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content — including text, communications, software, images, sounds, data, or any other information — that:

1. is abusive, harassing, unlawful, threatening, defamatory, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies
2. victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability
3. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party
4. contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or to damage or obtain unauthorized access to any data or other information of any third party
5. impersonates any person or entity, including any of our employees or representatives

We have the right at our sole discretion to remove any content that, in our judgment, does not comply with these Terms and Conditions and any other rules of user conduct for our Website, or is otherwise harmful, inaccurate or objectionable. You agree that for violating any of the above provisions, we may terminate your account and affiliation with our Website without any prior notice to you. Additionally, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other websites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

10. Intellectual Property

By accepting these Terms and Conditions, you acknowledge and agree that all content presented to you on this Website is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Joel Sunglasses.

You are only permitted to use the content as expressly authorized by us or the specific content provider. You may use the information provided through the Website for your own personal use (e.g saving for later viewing). You are not allowed to copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this Website in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this Website.

11. Terms and Termination

These Terms and Conditions will become effective in relation to you when you create a Joel Sunglasses account or when you start using the Joel Sunglasses website and will remain effective until terminated by you or by us.

Joel Sunglasses reserves the right to terminate or suspend your account at any time in case of unauthorized, or suspected unauthorized use of the Website whether in contravention of these Terms and Conditions or otherwise. In case of termination or suspension of your account, for any of the reasons set out in this section, Joel Sunglasses shall have no liability or responsibility to you.

12. Jurisdiction and Governing Law

These Terms and Conditions and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of the Netherlands without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of, or related to, these Terms of Service or the Website shall be instituted exclusively in the federal courts of the Netherlands.

Joel Sunglasses VOF

Amsterdam, The Netherlands

info@joelsunglasses.com

KVK: 78094933

BTW: NL861262189B01